Customer Service

YCHMOLD always focuses on customers and pays attention to their needs.
We will provide high-quality service experience before, during and after the sale.

Pre-sale service

  1. For various issues raised during the early stage of communication with customer needs, we will provide comprehensive, detailed, accurate, and truthful responses within 24 hours
  2. We provide proactive, enthusiastic, patient and thoughtful service to every customer who comes to visit and cooperate with Yangye Mould.
custom service

Sales service

  1. We will design product drawings and manufacturing processes that meet customer needs based on their intentions
  2. During the production process, we will actively report the progress of mold production to our customers at any time
  3. Install and debug products for customers; proofread molds can be immediately put into production for customers

After-sales service

  1. Provide technical guidance on usage and other aspects according to customer requirements
  2. Ensure the supply of maintenance parts
  3. Responsible for installation, maintenance and other services.At the same time, collect customer opinions on product quality in various ways and make timely improvements based on the situation
  4. Deal with customers’ letters and visits, and answer their inquiries
custom service

YCHMOLD embraces a business philosophy characterized by “quality first, customer first” and has earned customer support through pioneering, enterprising, continuous innovation and sincere service backed up with good reputation. Furthermore, close win-win partnerships were formed with suppliers, which allowed our company to enter an exciting growth period.

So as to produce more “stable quality and reasonable price” products that can compete successfully on domestic and international market competition, the company pledges its efforts toward continually raising management and technical levels; cooperating with peers in technology management; exchanging knowledge among them in regards to technology or management issues; constantly increasing comprehensive competitiveness by offering quality products and services at market competitive rates; creating internationally acclaimed brand; improving comprehensive competitiveness continuously – everything required for creating a secure future! Let us join hands together in building this shared future for us both!